Privacy Policy

1. Scope and Roles

This Privacy Policy describes how MakerHub collects, uses, stores, discloses, and protects personal information processed through the platform.

In most school deployments, the school or district acts as the data controller and MakerHub acts as a service provider or processor acting on institutional instructions.

2. Information We Collect

We collect only data reasonably necessary to deliver educational workflows and maintain service integrity.

• - Account data: name, email, role, class affiliation, and authentication identifiers.
• - Learning workflow data: assigned projects, progress state, submissions, rubric scores, and teacher feedback.
• - Safety workflow data: module completion, quiz results, and certification records.
• - Technical data: device/browser metadata, IP-derived network diagnostics, and service logs.
• - Support data: messages and files provided during help requests.

3. How We Use Information

MakerHub processes data to operate and improve platform functionality for contracted educational use.

• - Authenticate users and enforce role-based access controls.
• - Deliver class/project workflows, grading, and reporting features.
• - Enable safety certification and compliance tracking.
• - Protect platform security, prevent abuse, and troubleshoot incidents.
• - Comply with legal obligations and contractual commitments.

4. Legal and Educational Compliance Context

MakerHub is designed to support school governance requirements and student privacy obligations in US educational contexts.

Depending on institutional deployment, schools may rely on MakerHub to support FERPA-aligned educational records handling and COPPA-consistent school-authorized student account use.

Institutions remain responsible for determining legal basis, notice obligations, parental permissions, and policy alignment required in their jurisdiction.

5. Data Sharing and Disclosure

MakerHub does not sell personal information. We share data only when necessary for service delivery or legal compliance.

• - Authorized school personnel within the same institutional environment.
• - Contracted subprocessors for hosting, storage, communications, and security operations.
• - Auditors, regulators, or legal authorities when required by law.
• - Successor entities only under binding confidentiality and continuity obligations if corporate ownership changes.

6. Data Retention

Data is retained according to school contracts, institutional policy, and legal requirements.

When services end, MakerHub supports institution-requested export and deletion workflows subject to legal hold, dispute preservation, and security archive requirements.

7. Security Measures

MakerHub uses administrative, technical, and organizational safeguards designed to protect confidentiality, integrity, and availability of information.

• - Role-based access control and authenticated service boundaries.
• - Encryption in transit and managed cloud infrastructure controls.
• - Security monitoring, incident response procedures, and audit logging.
• - Least-privilege operational access and support access review.

8. Parent, Student, and School Rights

Access, correction, export, restriction, and deletion requests should generally be submitted through the school or district administrator.

MakerHub will assist institutions in fulfilling rights requests as required by law and contract.

9. US State Privacy Notice

Where applicable, MakerHub supports institution-directed workflows for rights related to access, correction, deletion, and data portability.

MakerHub does not sell personal information and does not process student data for cross-context behavioral advertising.

10. International Transfers

If data is transferred across borders, MakerHub applies contractual and technical safeguards appropriate to the transfer context.

11. Policy Changes

We may update this policy to reflect legal, operational, or product changes. Material updates will include a revised effective date.

12. Contact

Privacy and data handling questions can be sent to support@makerhub.app.

For institution-specific legal requests, include school name, tenant details, and request type in the message.